Director of Client Services
A highly motivated and organized operations manager with over 25 years of experience, Lisa Yap Sam is skilled in customer service and oversees administrative tasks, manages client services, and conducts media research for Brand Poets. Possessing a thorough knowledge of administrative management within a fast-paced environment, Lisa efficiently manages goals, quality standards and timelines for multiple projects.
Lisa previously served as Director of Administration for a local not-for-profit organization, planning and executing large-scale fundraising events, coordinating advertisements and promotional efforts, and managing donation programs and finances. As an entrepreneur and business owner, she has overseen operations, supervised staff and scheduling, and performed a multitude of tasks to ensure the day-to-day welfare of the business. Through these roles—as well as her experience as a certified events planner—Lisa has developed an expertise in coordination, budgeting, sponsorship, promotion, and database management.
A graduate of Florida International University, Lisa holds a Bachelor in Business Administration with a specialty in Marketing and Management. An island girl from Jamaica and a mother of four young adults, Lisa is free-spirited, generous with her time, and never takes herself too seriously.